Support & FAQ
Frequently asked questions
Disconnect the router and ONT power, wait 30 seconds, reconnect the ONT first, then the router, and allow several minutes for service to return.
Test one device close to the router, pause large downloads, restart the equipment, and compare Wi-Fi with a wired connection before contacting support.
Sign in to your account in this portal, open your invoices, select the outstanding invoice, and follow the online payment steps.
Contact customer support to check availability, pricing, equipment requirements, and the effective date of the change.
Installation is normally scheduled within [TODO number of days] after address coverage is confirmed.
The ONT and router require electricity. The connection will not work if they lose power; an appropriately sized optional UPS can keep them powered temporarily.
Contact technical support with your customer details, address, equipment light status, and the time the problem began.
[TODO confirm whether a fair usage policy applies and provide the approved policy wording.]