Privacy Policy

1. Information we use

We aim to collect and retain only the information needed to provide service, manage accounts, communicate with customers, support the network, and meet approved operational obligations. [TODO define the verified data categories and retention schedule.]

2. Customer records

The company CRM is the primary system for customer records. This portal presents account and service functions connected to those records. [TODO identify the CRM controller, processors, and approved data flows.]

3. Payments

Online payments are processed by the payment processor POK. ISP Pro should not retain complete payment-card credentials in this portal. [TODO confirm the final POK integration, data exchanged, and approved notices.]

4. Sharing and service providers

[TODO list verified service-provider categories, purposes, safeguards, and any approved transfer information without publishing security-sensitive details.]

5. Security and retention

We use proportionate technical and organisational controls and keep information only as long as needed under the approved retention policy. [TODO insert the legally reviewed policy wording.]

6. Choices and contact

[TODO add approved customer privacy choices, request process, identity verification, response timelines, and privacy contact details.]